Our Return Policy

We offer exchange or store credit on any unopened item that we sell. We do not offer refunds.

This policy allows us to be very flexible with return dates and receipts. Don't have a receipt? No problem! As long as it's something we sell, we will exchange it. Has it been longer than 30 days? We don't mind! And the cost of replacement items is never passed onto our customers using this system. It's served us well for our entire 32 years in business.

If you have any questions or concerns about our return policy, please use the email form on our contact page so that the owner can follow up personally.

Missing Parts and Defective Items

Sometimes products have missing parts or just weren't built up to the standard we expect. When we can, we will replace those parts for you. However, we have some limitations. We encourage all our customers to contact the customer service of the company who produced the item. Often times they will be able to replace the piece or the whole game faster than we can. They can also guarantee consistent customer care to all of their customers.

Some companies insist that they handle these customer care cases so that they have consistent resolution.
They will not accept returns or sent us missing parts. Therefore, we cannot provide exchanges for defective products. But we will put you into contact with their customer care.

Here's a handy list of contact info for some those companies that choose to handle these cases:

Clementoni
Cobble Hill - 1-877-592-7374
Games Workshop - 1-800-394-4263
Lego Canada - 1-800-835-4386
Meccano - 1-800-622-8339
Playmobil - 1-800-263-4734 ext. 228 or 236
Ravensburger - 1-855-257-1500

We'll make every attempt to keep this list up to date, but it is not exhaustive. If you have a question about whether or not we can replace a piece, please contact the store via email or phone.